Foldable Memory Foam U-Shaped Neck Pillow for Travel & Car Use

**Q: What compliance documentation is available for this memory foam neck pillow, and how do I request it?**

A: The source does not name a specific compliance certification for this pillow. The material is listed as 100% polyester, with a separate fabric spec of 93% polyester plus 7% spandex, and the filling is memory foam. Fabric and foam documentation for your destination market, including any flammability or chemical test reports, can be provided upon request. A verification step is to request the documentation and confirm which fabric specification applies to your order before PO approval.



**Q: What is the AQL defect tolerance level for bulk neck pillow shipments?**

A: The source does not state a specific AQL level. SupplyBatch recommends confirming the acceptable defect tolerance with the supplier in writing before finalizing the order. For this pillow, the inspection scope should cover foam resilience and shape recovery, seam integrity, fold behavior, cover fit, and logo placement. Because the fabric is a polyester-spandex blend, confirm the stitch type accommodates stretch without seam pull. A pre-shipment inspection can be arranged upon request.



**Q: Do you provide pre-shipment inspection reports with third-party QC sign-off?**

A: Pre-shipment inspection reports can be arranged upon request. The cost depends on the inspection scope and location. Because the source states no AQL level, the inspection report becomes the practical quality gate before final payment. For orders above 1,000 pieces, a third-party QC review is recommended to confirm bulk production matches the approved sample in foam resilience, cover fit, and seam behavior on the stretch fabric.



**Q: What are the payment terms and accepted payment methods?**

A: Payment terms are not specified in the source data. Standard cross-border B2B transactions typically use T/T with a deposit percentage and balance before shipment. Buyers should confirm the exact deposit percentage, balance trigger point, and accepted payment methods directly with the supplier before issuing a purchase order.



**Q: What is the realistic production lead time from artwork approval to ready-to-ship?**

A: Lead time is 7 days for 1 to 1,000 pieces, 15 days for 1,001 to 3,000 pieces, and negotiated above 3,000 pieces. Buyers should add the sample approval phase to the overall project timeline. For corporate travel kit programs with a fixed distribution date, confirm the delivery date against the lead time tier for the actual order volume before committing to the program schedule.



**Q: What is the MOQ, and is the size customization minimum different from the base order minimum?**

A: The MOQ is 100 pieces, and size customization carries the same 100-piece minimum. Confirm in writing whether the minimum applies per design, per size, or per colorway, since the source lists two standard dimension specs (23 × 22 × 12 cm and 24 × 21 × 14 cm) and customized size. Color and package are also customizable.



**Q: How does a foldable memory foam pillow compare to an inflatable neck pillow?**

A: The memory foam filling conforms to the neck and holds that contour, while an inflatable pillow provides air support the user adjusts by inflation. The foldable construction here supports packing, and the pillow weighs under 0.5 kg, so it stays portable despite the foam core. The trade-off is that memory foam does not deflate to a pouch the way an inflatable pillow does, so confirm the folded size against the traveler's carry plan.