Shipping policy

Shipping Policy

1. Order Processing & Lead Time

  • Production Time: Since most of our products are custom-manufactured to your specifications, please allow [ 5-10] business days for production after the artwork has been approved.

  • Order Processing: Orders are processed during standard business hours. Once your order is submitted and payment is cleared, you will receive a confirmation email.

2. Shipping Methods & Transit Times We ship globally via trusted international couriers (such as DHL, FedEx, UPS, or specialized freight lines).

  • Estimated Transit Time: Once the package leaves our facility, shipping typically takes [8-18] business days for major markets (US/EU/CA).

  • Tracking: A tracking number will be provided via email as soon as your order has shipped, allowing you to monitor the status of your delivery in real-time.

3. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the final shipping cost during the checkout process before completing your payment.

4. Customs, Duties, and Taxes

  • International Orders: Please note that your order may be subject to import duties, taxes, and fees upon arrival in your country. These charges are the sole responsibility of the recipient.

  • Customs Clearance: SupplyBatch has no control over customs processes and cannot be held responsible for any delays caused by customs clearance procedures in your destination country. We recommend checking with your local customs office for more information.

5. Shipping Address & Accuracy

  • Please ensure your shipping address is correct before finalizing your order. If a package is returned to us due to an incorrect address provided by the customer, any re-shipping costs will be the responsibility of the customer.

6. Damaged or Lost Packages

  • While we pack all shipments with care, should your package arrive visibly damaged, please take photos immediately and contact us at support@supplybatch.com  within 48 hours of delivery. We will work with the carrier to initiate a claim and resolve the issue for you.