FAQ
Browse quick answers to the questions buyers ask most often about custom orders, MOQ, logo setup, samples, pricing, production, shipping, and quality support. This page stays in the same upgraded SupplyBatch help style as the rest of the series.
What This Page Does Best
FAQ works as a quick decision layer for buyers who are not ready to read every help page in full. It gives short answers to the most common questions while guiding them deeper into the right support topic when needed.
Frequently Asked Questions
These short answers cover the questions most likely to come up before a buyer sends an inquiry or confirms a custom order.
What is your minimum order quantity?
MOQ depends on the product, decoration method, and packaging setup. Some items support lower quantities, while others need a higher starting point because of production and setup requirements.
Can I place a smaller order first?
In many cases, yes. Low MOQ options may be available depending on the item and branding setup, especially for simpler custom projects.
What file format should I send for my logo?
Vector artwork is usually preferred for clean branding results. If you do not have that, send the highest-quality file you have and include any notes about size or placement.
Can I order a sample before placing a bulk order?
Yes. Many buyers request a proof or sample first, especially for new products, custom packaging, or visually important projects.
Why is sample pricing different from bulk pricing?
Samples can involve separate setup, handling, and review stages, so sample cost does not always match the final bulk unit cost.
What details help me get a faster quote?
Send the product link or image, target quantity, destination country, branding method, and delivery timing. Those details make the quote more useful from the start.
How long does production usually take?
Lead time depends on the product, quantity, customization complexity, approval stage, and current production schedule. Shipping timing should also be considered together with production timing.
Do you support international shipping?
Yes. Delivery can be arranged based on the destination, shipment size, timing, and preferred shipping method.
Which shipping method should I choose?
Express usually fits smaller urgent orders, air works well for medium-volume faster transit, and sea is often better for larger bulk shipments where cost efficiency matters most.
What happens if there is a quality issue after delivery?
Custom orders are reviewed through a case-based quality support process using the approved order details, photos or videos, and the actual condition of the goods received.
Can I return custom-branded products?
Because custom items are produced specifically with your logo or design, they generally cannot be returned or exchanged unless there is a verified manufacturing defect or error on our part.
How do I process a return for defective items?
Please contact us within the specified after-sales period with your order details, clear photos, and a description of the issue. We will review the case promptly to provide a replacement, refund, or proper compensation.
Why FAQ Helps Buyers
Some customers are ready to place an order, while others are still comparing suppliers or learning the process. FAQ helps reduce friction by answering simple questions quickly without forcing the buyer into a long support conversation too early.
- Useful for visitors who need fast answers before contacting support
- Helps reduce repeated basic questions across chat and email
- Builds trust by answering common concerns clearly
- Supports the rest of the Help Center by acting as a quick-entry page
How Buyers Can Get Better Answers Faster
- Share the exact product link or product image
- State quantity clearly when asking about MOQ or pricing
- Mention destination country when timing or shipping matters
- Tell us if you need sample review, custom packaging, or rush timing
- Include logo or branding notes if customization is part of the request
Still Need a More Specific Answer?
The fastest way to get useful support is to send one complete message with the product reference, quantity, destination, branding method, and timeline. That gives our team enough context to guide you more accurately from the start.
- Product link or image
- Estimated quantity
- Destination country or market
- Logo method or customization direction
- Any sample, packaging, or delivery deadline notes
