Custom Slow Rebound Memory Foam U Shaped Neck Travel Pillow

**Q: What compliance documentation is available for this neck pillow, and how do I request it?**

A: The source does not name a specific compliance certification. The material is polyester with a memory foam filling, at 200TC thread count and 60 fabric count. Fabric and foam documentation for your destination market, including any flammability or chemical test reports, can be provided upon request. A verification step is to request the documentation and confirm it covers the specific cover fabric and foam used on your order before PO approval.



**Q: What is the AQL defect tolerance level for bulk neck pillow shipments?**

A: The source does not state a specific AQL level. SupplyBatch recommends confirming the acceptable defect tolerance with the supplier in writing before finalizing the order. For this pillow, the inspection scope should cover foam slow rebound and shape recovery, cover fit, seam integrity, U-shape contour consistency, and logo placement. Because the cover is listed as washable, confirm the wash behavior on a sample. A pre-shipment inspection can be arranged upon request.



**Q: Do you provide pre-shipment inspection reports with third-party QC sign-off?**

A: Pre-shipment inspection reports can be arranged upon request. The cost depends on the inspection scope and location. Because the source states no AQL level, the inspection report becomes the practical quality gate before final payment. For orders above 500 pieces, a third-party QC review is recommended to confirm bulk production matches the approved sample in foam recovery, cover fit, and logo placement.



**Q: What are the payment terms and accepted payment methods?**

A: Payment terms are not specified in the source data. Standard cross-border B2B transactions typically use T/T with a deposit percentage and balance before shipment. Buyers should confirm the exact deposit percentage, balance trigger point, and accepted payment methods directly with the supplier before issuing a purchase order.



**Q: What is the realistic production lead time from artwork approval to ready-to-ship?**

A: The source lists two sets of figures. The lead time table shows 10 days for 1 to 100 pieces, 15 days for 101 to 500 pieces, 20 days for 501 to 2,000 pieces, and negotiated above 2,000 pieces. The specification states 15 to 20 days for 100 pieces and 20 to 25 days for 500 to 2,000 pieces. Confirm in writing which figure applies and whether the sample phase is included before locking a delivery date.



**Q: What is the MOQ, and how do the logo options differ?**

A: The source lists an MOQ of 100 pieces for heat transfer logos. Logo/graphic design starts from $0.50 per piece at a 100-piece minimum, and graphic customization is $0.50 per piece at a 500-piece minimum. Confirm in writing whether the 100-piece minimum applies per design or per colorway, and whether embroidery or digital printing carries a different minimum than heat transfer.



**Q: How does a 255 g memory foam pillow compare to an inflatable neck pillow?**

A: The memory foam filling conforms to the neck and holds that contour, while an inflatable pillow provides air support the user adjusts by inflation. The pillow weighs 255 g and is listed as folded and portable. The trade-off is that memory foam does not deflate to a pouch the way an inflatable pillow does, so confirm the folded format against the traveler's carry plan.