Custom 360 Memory Foam Travel Neck Pillow for Sleeping | OEM

**Q: What certifications are provided for this neck pillow, and how do I request the copies?**

A: The source names OEKO-TEX, BSCI, RoHS, and CE as certifications. Certificate copies can be provided upon request. A verification step is to request each certificate and confirm its scope and issue date cover the specific foam density (45D–50D) and cover fabric ordered before PO approval. Confirm which certificate applies to the fabric, which applies to the foam, and which applies to the factory audit, and record the scope in the procurement file.



**Q: What is the AQL defect tolerance level for bulk neck pillow shipments?**

A: The source does not state a specific AQL level. SupplyBatch recommends confirming the acceptable defect tolerance with the supplier in writing before finalizing the order. For this pillow, the inspection scope should cover foam density and slow rebound performance, cover fit and hidden zipper function, seam integrity, 360-degree contour consistency, and logo placement. A pre-shipment inspection can be arranged upon request to verify these points before packing.



**Q: Do you provide pre-shipment inspection reports with third-party QC sign-off?**

A: Pre-shipment inspection reports can be arranged upon request. The cost depends on the inspection scope and location. Because the source states no AQL level, the inspection report becomes the practical quality gate before final payment. For orders above 1,000 pieces, a third-party QC review is recommended to confirm bulk production matches the approved sample in foam density, cover fit, and logo placement.



**Q: What are the payment terms and accepted payment methods?**

A: Payment terms are not specified in the source data. Standard cross-border B2B transactions typically use T/T with a deposit percentage and balance before shipment. Buyers should confirm the exact deposit percentage, balance trigger point, and accepted payment methods directly with the supplier before issuing a purchase order.



**Q: What is the realistic production lead time from artwork approval to ready-to-ship?**

A: Lead time is 31 days for 1 to 1,000 pieces and negotiated above 1,000 pieces. Sample time is 3 to 7 days. Buyers should add the sample approval phase to the overall project timeline. For corporate travel kit programs with a fixed distribution date, confirm the delivery date against the 31-day production window before committing to the program schedule.



**Q: What is the MOQ, and does the foam density customization affect it?**

A: The source does not state a base MOQ figure, so confirm the production minimum in writing. The density is listed as 45D to 50D and customizable, so confirm whether a custom density outside that range carries a separate minimum. Logo, color, packaging, and fabric are all customizable, so also confirm whether each carries its own minimum.



**Q: How does a 45D–50D memory foam pillow compare to an inflatable neck pillow?**

A: The 100% polyurethane slow rebound memory foam at 45D to 50D density conforms to the neck and holds that contour, while an inflatable pillow provides air support the user adjusts by inflation. The pillow weighs approximately 350 g, so it stays portable. The trade-off is that memory foam does not deflate to a pouch the way an inflatable pillow does, so confirm the folded format against the traveler's carry plan.