Help Center
Find practical answers for custom ordering, MOQ, logo setup, sample planning, payment, production lead time, shipping, and after-sales support. This center is built to help you navigate the custom production process smoothly and confidently.
Quick Start for Buyers
If you are new to SupplyBatch, start with the three topics below. They cover the most common questions before a first custom order moves into quoting or production.
Browse Help Topics
Each section below is designed to answer one part of the custom order journey, from first inquiry to final delivery and post-order support.
Custom Order Process
See how your project moves from inquiry to specification review, artwork approval, production, packing, and delivery.
Explore page →MOQ & Ordering
Understand minimum order quantities, mixed orders, reorder logic, and the core information needed for accurate quoting.
Explore page →Customization Guide
Review logo methods, file requirements, material options, packaging upgrades, and common branding mistakes to avoid.
Explore page →Sampling & Proofing
Learn when to request a digital proof, when a physical sample makes more sense, and how approval affects production timing.
Explore page →Pricing & Payment
Get clarity on quote structure, setup charges, bulk pricing logic, deposits, and how to prepare for smoother order confirmation.
Explore page →Production & Lead Time
Check what shapes manufacturing timelines and how to avoid delays when planning custom launches or event deadlines.
Explore page →Shipping & Delivery
Compare express, air, and sea options while preparing for destination details, tracking updates, and international delivery support.
Explore page →Returns & Quality Support
See how custom-order issues are reviewed through a practical quality support process rather than a standard retail return flow.
Explore page →FAQ
Read quick answers to the questions buyers ask most often around MOQ, samples, logo setup, production timing, and shipping.
Explore page →Popular Questions
- What is your minimum order quantity for custom products?
- Can I request a sample before placing a full order?
- What logo file type should I send for printing or embroidery?
- How long does production usually take for a standard order?
- Do you support international delivery for business buyers?
Quick FAQ Highlights
These are the short answers most customers want to see before they continue browsing products or submit a quote request.
Can I start with a smaller custom order?
Yes. Many products can be arranged with lower MOQ options depending on the item, branding method, and packaging setup.
Do I need a final logo file before asking for a quote?
No. You can still inquire first, but a clear logo file helps make mockups and pricing more accurate later.
Should I request a sample first?
For new products, detailed branding, or presentation-sensitive projects, a sample is usually the safer choice.
What helps speed up my inquiry?
Include the product link, target quantity, destination country, logo method, and deadline in your first message.
Still Need Help?
If you are planning a custom order and need product suggestions, branding guidance, or shipping advice, send your details to our team. The fastest way to get a useful reply is to include the product link, estimated quantity, destination country, and your logo or branding notes.
