SupplyBatch Help Center

Contact Us

Have a product idea, need a quote, want help with samples, or need support with shipping and customization? This page is built to turn buyer questions into better inquiries, while staying in the same upgraded SupplyBatch style as the rest of your Help Center.

Start Your Inquiry Back to Help Center

Quote Support Customization Guidance Faster Buyer Communication

What We Can Help With

Most customers contact us for one of four reasons: product sourcing, custom branding, sample planning, or shipping and order coordination. The more complete your message is, the more useful our first reply can be.

Product & MOQ Questions Ask about item options, order quantities, and project fit.

Branding & Samples Discuss logos, proofs, packaging, and sample requests.

Production & Shipping Check timelines, delivery planning, and order progress needs.

Send Us Your Inquiry

This page works best when it helps buyers send stronger first messages. Product links, quantity, destination, branding notes, and timeline all make the support process much smoother.

Inquiry Form

Use this form for quote requests, sample planning, customization questions, shipping support, or general business inquiries.

Tip: The best first inquiries usually include the product link, quantity, destination country, logo method, and delivery timing in one message.

Contact Information

What customers should expect after reaching out to our customization team.

Founder's Commitment "I personally oversee all custom inquiries to ensure your branding, logo alignment, and production quality meet precise commercial standards." — Darhai, Founder of SupplyBatch

Email Support support@supplybatch.com For urgent quote requests, file updates, and bulk sample confirmation.

Response Window Mon - Sat | 9:00 AM - 6:00 PM (GMT+8) ● Active Now — Typically replies within 2-12 hours.

Order Support Details Existing buyers, please include your Order Reference ID or Proforma Invoice number in the email subject for accelerated tracking.

Common Inquiry Types

These are the most common reasons buyers reach out before placing or confirming an order.

Custom Product Quote

Ask about MOQ, pricing direction, product fit, and available customization options for your project.

Sample Request

Discuss digital proofs, physical samples, approval steps, and when sample review makes sense before bulk production.

Branding & Packaging

Get help with logo placement, file format, decoration method, packaging details, and branded presentation ideas.

Shipping & Timeline

Check delivery planning, production timing, shipping methods, and how your destination affects transit decisions.

How to Get a Better Reply Faster

Send the exact product link or product image whenever possible
State your estimated quantity instead of asking only for a general price
Include the destination country or receiving market
Mention whether you need logo printing, embroidery, packaging, or samples
Tell us if your order has a fixed deadline or event date

Why This Contact Page Matters

It helps visitors move from browsing into a real inquiry
It reduces vague messages that slow down quote support
It makes the support process feel more professional and organized
It matches the same clean B2B visual style as the rest of your Help Center

Ready to Start Your Project?

If you already know the product you want, the fastest path is to send your product reference, quantity, destination, branding needs, and timeline in one message. That gives our team enough context to guide you much more accurately from the first reply.